ASP OMBUDSMAN POLICY
 
1.  The board shall set up the office of Ombudsman and appoint someone to
    that position.  The Ombudsman's sole role shall be to mediate disputes
    between ASP members and their customers.  The Ombudsman shall report
    to the board situations where he feels board action or knowledge is
    appropriate.
2.  All ASP members and vendor associate members are required to cooperate
    with the Ombudsman when approached by him/her.
3.  The Shareware version of any shareware program produced by ASP author
    members must contain the following text as part of some file on the
    disk.  (The shareware means the one intended for trial use).
 
    "This program is produced by a member of the Association of Shareware
    Professionals (ASP).  ASP wants to make sure that the shareware
    principle works for you. If you are unable to resolve a
    shareware-related problem with an ASP member by contacting the member
    directly, ASP may be able to help. The ASP Ombudsman can help you
    resolve a dispute or problem with an ASP member, but does not provide
    technical support for members' products.  Please write to the ASP
    Ombudsman at 545 Grover Road, Muskegon, MI 49442 or send a CompuServe
    message via CompuServe Mail to ASP Ombudsman 70007,3536."